August 5, 2020
REVENUE MEMORANDUM CIRCULAR NO. 081-20
| SUBJECT | : | Circularizing the Clarification on Annex 4 — Citizen/Client Satisfaction Survey (CCSS) of the Inter-Agency Task Force (IATF) Memorandum Circular No. 2020-1 dated June 2, 2020 by the Secretary of the Department of Budget and Management (DBM), Entitled "Guidelines on the Grant of the Performance-Based Bonus (PBB) for Fiscal Year (FY) 2020" |
| TO | : | All Internal Revenue Officials, Employees and Others Concerned |
For the information and guidance of all internal revenue officials and others concerned, attached herewith is the Updated Annex 4 — Citizen/Client Satisfaction Survey (CCSS) of the Inter-Agency Task Force (IATF) Memorandum Circular No. 2020-1 dated June 2, 2020, to clarify the guidelines and requirements in accomplishing the following:
1. FY 2020 Agency Citizen/Client Satisfaction Survey (CCSS) Report; and
2. FY 2020 Agency Best Practice Report.
All concerned are hereby enjoined to be guided accordingly and give this Circular as wide a publicity as possible.
(SGD.) CAESAR R. DULAY
Commissioner of Internal Revenue
ANNEX 4
Citizen/Client Satisfaction Survey 1
I. Rationale
The AO25 IATF aims to continually achieve a government-wide improvement...
