August 10, 2020
REVENUE MEMORANDUM ORDER NO. 035-20
| SUBJECT | : | Policies, Guidelines and Procedures in Providing Regional Technical Support |
| TO | : | All Internal Revenue Officials, Employees and Others Concerned |
I. BACKGROUND
Currently, Revenue Data Centers (RDCs) are providing technical support in their respective region/district offices. Several technical incident reports/service requests cannot be given immediate resolution due to lack of RDC Technical Support personnel to attend to numerous incident reports/service requests, received through various channels — logged in BIR Service Desk System (http://servicedesk.bir.gov.ph/Centerpoint/), phone calls or personally reported. To ensure immediate response to received/logged ICT-related issues/concerns, especially from remote BIR offices, a Regional Technical Support will be created.
II. OBJECTIVES
This Order is being issued to: AcICHD
1. Prescribe policies, guidelines and procedures in providing technical support to ICT-related issues/problems.
2. Provide faster resolution to ICT-related technical problems encountered by regional/district offices.
3. Define roles and responsibilities of Regional Technical Support.
III. COVERAGE
This Order shall apply to all ICT-related problems/concerns such as:
1. Set-up/Trouble shooting of Personal Computers (PCs)
2. Installation of various authorized application software
3. Network peripherals monitoring and configuration/set-up
4. Monitoring of antivirus software...
