Issuance of Specific Standard Client Satisfaction Feedback Forms to Measure Client Satisfaction for Services Rendered

January 8, 2016DOLE ADMINISTRATIVE ORDER NO. 014-16In the interest of the service and in line with the ISO 9001:2008 certification of the DOLE Central and Regional Offices and the Philippine Overseas Labor Offices and in conformance with the Anti-Red Tape Act (ARTA) of 2007, specific standard Client Satisfaction Feedback (CSF) forms are hereby issued for use in the Department to measure client satisfaction of services rendered. I. MEASURE OF CLIENT SATISFACTIONThe Department recognizes that the underlying organizational principle for its existence is "Public Service is a Public Trust." We continue to work on client-centered service delivery, thus, we give priority to improve our performance in the eyes of the clients we are serving. Good service increases confidence in public institutions, therefore, we are obliged to continually improve our effort to achieve client satisfaction. This Client Satisfaction Feedback measures the drivers of client satisfaction, namely, timeliness, knowledge and competence, courtesy/extra mile, fairness, and outcome as to whether or not clients get what they need. Client feedback shall serve as inputs for the improvement of our programs...