NWPC Stop Error! Go Quality!
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NWPC Stop Error! Go Quality!
January 1, 2015
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National Wages and Productivity Commission
NWPC Brochures
Labor
NWPC Stop Error! Go Quality!
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January 1, 2015
2015NWPC STOP ERROR! GO QUALITY!SERVICE QUALITYYOUR ROADGUIDE TO PRODUCTIVITY AND COMPETITIVENESSService Quality Program for Key Employment Generators — Hotel and Restaurant Industry"Creating an Error Free Service"BackgroundThe National Wages and Productivity Commission (NWPC) of the Department of Labor and Employment and its Regional Tripartite Wages and Productivity Boards (RTWPBs) developed the Service Quality (SQ) Training Program for the Hotel & Restaurant Industry. Essentially, the program is a response to the 2007 National Human Resource Conference commitment of mainstreaming a culture of productivity in key employment generators (KEGs). As its initial offering, the program is zeroing on the hotel and restaurant industry.To gain support for the SQ program, the NWPC entered into a partnership of agreement with the Department of Tourism (DOT), Hotel and Restaurant Association of the Philippines (HRAP) and Technical Education and Skills Development Authority (TESDA). The agencies agreed to provide the following services:NWPC/RTWPBs — conducts the SQ training program (soft skills)TESDA — free skills training (hard skills) including assessment and certification in Hotel and Restaurant Management tradeable areasDOT — provides critical information on emerging...
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