Rules and Regulations Governing the Employment and Working Conditions of Collectors in the Debt Collection Industry

May 26, 2016DOLE DEPARTMENT ORDER NO. 155-16RULES AND REGULATIONS GOVERNING THE EMPLOYMENT AND WORKING CONDITIONS OF COLLECTORS IN THE DEBT COLLECTION INDUSTRYPursuant to the provision of Article 5 of the Labor Code of the Philippines, as amended, the following Rules are hereby issued to ensure the protection and welfare of collectors and similar personnel engaged in purely collection services on delinquent and/or past due accounts of clients through negotiations by telephone and/or personal field visits: RULE ICoverage and Definition of TermsSECTION 1. Coverage. — This Rules shall apply to all debt collection entities or agencies employing collectors and similar personnel engaged in purely collection services on delinquent and/or past due accounts of clients through negotiations by telephone and/or personal field visits.This Rules shall not apply to the following:a) Collectors of office and/or household utility bills (i.e., telephone, water, cable television and electricity) engaged by utility companies;b) Collectors engaged directly by a company, office or establishment other than a collection entity or agency as an employee performing collection activities, by phone or by field visit, as...