EXECUTIVE ORDER NO. 442 January 3, 1991
CREATING THE PRESIDENTIAL COMPLAINTS AND ACTION OFFICE IN THE OFFICE OF THE PRESIDENT, DEFINING ITS POWERS AND FUNCTIONS, AND FOR OTHER PURPOSES
WHEREAS, more than a social responsibility of the government, public service is a moral commitment to the people that must be relentlessly pursued;
WHEREAS, it has become a moral as well as social imperative to take immediate measures to insure that the public is served effectively, efficiently and expeditiously;
WHEREAS, the Office of the President can best serve as the command center for the measures that will address request for assistance as well as complaints and grievances by the general public;
NOW, THEREFORE, I, CORAZON C. AQUINO, President of the Philippines, by virtue of the powers vested in me by law, do hereby under:
Sec. 1. A presidential Complaints and Action Office in the Office of the President, hereinafter referred to as the Action Office, is hereby created.
Sec. 2. The Action Office shall perform the following powers...
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Executive Orders
Creating the Presidential Complaints and Action Office in the Office of the President, Defining Its Powers and Functions, and For Other Purposes
Executive Order No. 442
Summary of Executive Order No. 442
Creation of the Presidential Complaints and Action Office
- A Presidential Complaints and Action Office (Action Office) is created in the Office of the President. (Sec. 1)
Powers and Functions of the Action Office
- Provide information and assistance to callers, visitors, and others transacting business with the Office of the President. (Sec. 2.1)
- Attend to and interview callers and visitors to expedite action on their papers or requests. (Sec. 2.2)
- Guide callers and visitors to the appropriate official or employee handling their papers. (Sec. 2.3)
- Serve as the liaison unit of the Office of the President for requests for assistance, complaints, and grievances from the public. (Sec. 2.4)
- Initiate fact-finding efforts on immoral practices, graft and corruption, smuggling, lawlessness, subversion, and other prejudicial activities, and submit recommendations to the President or Executive Secretary. (Sec. 2.5)
- Entertain complaints of graft and corruption, and violations of Republic Acts No. 1379 and 3019, as amended, and conduct fact-finding investigations prior to referral for possible prosecution. (Sec. 2.6)
- Receive and evaluate sworn complaints against public officials or employees, conduct fact-finding investigations, and file appropriate administrative and/or criminal charges. (Sec. 2.7)
- Coordinate with other offices to carry out its objectives and functions, and institute a follow-up and feedback mechanism to ensure referrals are acted upon. (Sec. 2.8)
- Coordinate the organization of public assistance units in various government offices, patterned after the Action Office, to serve as linkages of a network. (Sec. 2.9)
- Conduct seminars for designated action officers on policies, procedures, and improving systems for rendering assistance to the public. (Sec. 2.10)
- Make available counselling services to the public pertaining to their requests or complaints. (Sec. 2.11)
- Perform other functions and responsibilities as directed by the President or Executive Secretary. (Sec. 2.12)
Policy of Arbitration, Conciliation, and Mediation
- The Action Office shall adopt a policy of arbitration, conciliation, and mediation leading to amicable settlements of adversarial complaints among private persons. (Sec. 3)
Presidential Action Teams and Public Assistance Office
- Presidential Action Teams shall be organized to address specific key areas of government to ensure effective and speedy action and/or service to the public. (Sec. 4)
- The Malacañang Public Assistance Center is renamed Public Assistance Office and placed under the direct control and supervision of the Action Office. (Sec. 4)
Public Assistance and Action Units in Executive Departments/Offices/Agencies
- All heads of Executive Departments/Offices/Agencies shall organize public assistance and action units in their respective offices and designate an Action Officer who shall perform liaison work between their office and the Action Office. (Sec. 5)
- The names of those designated or assigned to the assistance units or action committees shall be submitted to the Office of the Executive Secretary within fifteen (15) days after the approval of this Executive Order. (Sec. 5)
Resources and Supervision
- The present personnel, supplies, equipment, appropriation, and other resources of the Malacañang Public Assistance Center are transferred to the Action Office. (Sec. 6)
- Funds necessary for additional personnel, supplies, and equipment shall be charged against existing appropriations of the Office of the President. (Sec. 6)
- The Executive Secretary shall exercise supervision and control over the Action Office and its teams. (Sec. 7)
Effectivity
- This Executive Order shall take effect immediately. (Sec. 8)
Creation of the Presidential Complaints and Action Office
- A Presidential Complaints and Action Office (Action Office) is created in the Office of the President. (Sec. 1)
Powers and Functions of the Action Office
- Provide information and assistance to callers, visitors, and others transacting business with the Office of the President. (Sec. 2.1)
- Attend to and interview callers and visitors to expedite action on their papers or requests. (Sec. 2.2)
- Guide callers and visitors to the appropriate official or employee handling their papers. (Sec. 2.3)
- Serve as the liaison unit of the Office of the President for requests for assistance, complaints, and grievances from the public. (Sec. 2.4)
- Initiate fact-finding efforts on immoral practices, graft and corruption, smuggling, lawlessness, subversion, and other prejudicial activities, and submit recommendations to the President or Executive Secretary. (Sec. 2.5)
- Entertain complaints of graft and corruption, and violations of Republic Acts No. 1379 and 3019, as amended, and conduct fact-finding investigations prior to referral for possible prosecution. (Sec. 2.6)
- Receive and evaluate sworn complaints against public officials or employees, conduct fact-finding investigations, and file appropriate administrative and/or criminal charges. (Sec. 2.7)
- Coordinate with other offices to carry out its objectives and functions, and institute a follow-up and feedback mechanism to ensure referrals are acted upon. (Sec. 2.8)
- Coordinate the organization of public assistance units in various government offices, patterned after the Action Office, to serve as linkages of a network. (Sec. 2.9)
- Conduct seminars for designated action officers on policies, procedures, and improving systems for rendering assistance to the public. (Sec. 2.10)
- Make available counselling services to the public pertaining to their requests or complaints. (Sec. 2.11)
- Perform other functions and responsibilities as directed by the President or Executive Secretary. (Sec. 2.12)
Policy of Arbitration, Conciliation, and Mediation
- The Action Office shall adopt a policy of arbitration, conciliation, and mediation leading to amicable settlements of adversarial complaints among private persons. (Sec. 3)
Presidential Action Teams and Public Assistance Office
- Presidential Action Teams shall be organized to address specific key areas of government to ensure effective and speedy action and/or service to the public. (Sec. 4)
- The Malacañang Public Assistance Center is renamed Public Assistance Office and placed under the direct control and supervision of the Action Office. (Sec. 4)
Public Assistance and Action Units in Executive Departments/Offices/Agencies
- All heads of Executive Departments/Offices/Agencies shall organize public assistance and action units in their respective offices and designate an Action Officer who shall perform liaison work between their office and the Action Office. (Sec. 5)
- The names of those designated or assigned to the assistance units or action committees shall be submitted to the Office of the Executive Secretary within fifteen (15) days after the approval of this Executive Order. (Sec. 5)
Resources and Supervision
- The present personnel, supplies, equipment, appropriation, and other resources of the Malacañang Public Assistance Center are transferred to the Action Office. (Sec. 6)
- Funds necessary for additional personnel, supplies, and equipment shall be charged against existing appropriations of the Office of the President. (Sec. 6)
- The Executive Secretary shall exercise supervision and control over the Action Office and its teams. (Sec. 7)
Effectivity
- This Executive Order shall take effect immediately. (Sec. 8)